The Fleet of the Future
Telematics are at the heart of the connected technologies which are at the vanguard of an emerging third platform leading the rapid development of M2M (machine to machine) systems. It’s expected that the telematics sector is going to outperform all other M2M markets in the coming years and by 2020 one in every five vehicles across the world will be connected.
In the business world, connected vehicles are leading a revolution in the management of mobile workforces and open platform technology is providing plenty of new opportunities for companies to improve their business workflow and benefit from the advantages brought by automated paperless processes.
Integrating a range of different business technologies in a seamless manner means that information can be combined to improve efficiency for companies and provide an enhanced insight into business operations. In the future, rather than data existing in isolation, all the information gathered from one M2M system will be combined with the information from other systems to provide an enhanced overview. This means that management will be able to analyse all the different data sources on different platforms which will lead to an improvement in efficiency and an increase in collaboration as intelligence and information from different departments is shared.
Fleet operators are seeing the benefits as software developers create scalable integrations and applications in order to provide enhanced functionality to core telematics systems. Information from a range of sources is now being combined with fleet data, including Enterprise Resource Planning (ERP) and Customer Relations Management (CRM) systems, transport management systems, scheduling and routing software and mobile hardware. This provides fleet managers with a total operating system that will lead to increased efficiency and enhanced productivity as smarter workflow processes are developed.
Mobile workers can use smartphones or tablets with apps that relate to their business processes which will enable them to complete a number of daily tasks. This connects back to office systems which allows management to monitor and manage operations with access to accurate, real-time data while the driver is fully connected for a simple and smooth workflow in the field.
At the start of each day or each week, any obligatory vehicle checks can be made via connected devices which will instantly update the office and ensure that all maintenance schedules are up to date and that the fleet owner complies with all Duty of Care obligations. Once the check has been made, the daily workflow can then be loaded onto the device and accurate navigation provided to each destination on the driver’s route. Live traffic data can be used to generate accurate ETAs (Estimated Time of Arrival) for each job and customers can be sent automatic alerts via text or email to advise them of the arrival time of the worker.
Workers can then submit proof of delivery using the signature capture function and when the job has been completed, the status will automatically be updated in the office system. All of this information capture, along with the daily mileage records and working hours should eradicate the need for a separate record keeping process.